FWD Insurance enhances customer care with FWD Telemedicine on MorDee

At a time when the world is changing rapidly, people are increasingly seeking care solutions that are flexible, easily accessible and suited to changing lifestyles, especially when it comes to healthcare. To continue caring for customers through a customer-led approach, FWD Insurance is encouraging customers to use FWD Telemedicine via the MorDee application. This service is designed to offer greater convenience and flexibility, enabling customers to access specialist doctors in real time from anywhere, at any time, without any upfront payment.

Mr. David Koruni?, Chief Executive Officer for Thailand and Cambodia, FWD Life Insurance Plc., said: "FWD Insurance is committed to continuously developing and enhancing services that meet the needs of our customers. At a time when circumstances are changing rapidly and unpredictably, FWD Telemedicine through the MorDee application is one of the services we have designed to make it easier for customers to access medical care of a standard comparable to a hospital visit, anytime and anywhere. Customers do not need to spend time travelling, waiting in queues or making upfront payments. This gives them confidence that they can receive healthcare that is both convenient and cost-effective in every situation. We are ready to care for all our customers and would like everyone to experience this convenience for themselves."

FWD Insurance customers who hold health insurance policies with outpatient treatment (OPD) coverage can immediately use FWD Telemedicine to consult specialist doctors. The process takes no more than 30 minutes, from registration to consultation, with access to a team of more than 500 specialist doctors across over 20 fields. The service covers both common illnesses and chronic conditions. Customers can use their outpatient health insurance benefits directly without any upfront payment, and medicines can be delivered to their homes nationwide. The platform also allows users to record and track their treatment history, supporting more continuous and effective healthcare.

Because healthcare should not be complicated, customers can download the MorDee application free of charge today via the App Store or Google Play and start using their benefits immediately.

*Note: FWD Telemedicine via the MorDee application does not cover emergency illness, emergency accidents or physiotherapy.

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