Concerto Software, Inc., a proven provider of contact centre solutions, today announced that it will expand the scope of its strategic partnership with 3D Networks, a leading systems/network integrator in the Asia Pacific region with a significant presence in Australia, China, Hong Kong, India, Malaysia, Philippines, Singapore and Thailand. Under the terms of the enhanced agreement, 3D Networks will distribute and service Concerto Software’s Customer Interaction Management (CIM) and Performance Optimization solutions in India. 3D Networks also plans to triple its investment in presales, professional services and support resources in order to deliver greater value-added-services to businesses in India.
“Based on the success of our partnership with 3D Networks in India thus far, we believe this is the ideal time to expand the relationship and tap into additional burgeoning opportunities in the Indian contact centre industry,” said Pramod Ratwani, Vice President of Asia Pacific & Middle East for Concerto Software. “Through 3D Networks India, Concerto Software is better able to help enterprises enhance their contact centre productivity, service delivery and bottom line results.”
"The partnership between Concerto Software and 3D Networks is a strong alliance blending the companies’ distinct expertise, focus and leadership in the contact centre market,” said S K Jha, Regional Director, 3D Networks – India, SAARC & Middle East. “3D Networks leading experience in call and contact centre integration in India delivers increased value and support to businesses utilising Concerto Software’s solutions. Given the synergies and strengths of both the companies, we also see opportunities to expand in the APAC region.”
To add momentum to this strategic partnership and to raise awareness of Concerto Software’s call centre technology capabilities with businesses, the two companies are hosting a series of seminars entitled “Transform – Customer Care”. The dates for the events are:
Mumbai – 23 September at the Hotel Leela Kempinski at 6:30pm
Delhi – 24 September at the Hotel Welcome Marriott at 6:30pm
Seasoned veterans in CIM solutions and call centre management - Steve Herlocher of Concerto Software (USA) and Chris Luxford of 3D Networks Asia Pacific - will be sharing their insights and experiences at these seminars, followed by a session on “Evolving Trends in Customer Care” presented by leading industry analyst firm, Frost & Sullivan.
For more information about the “TransForm – Customer Care” seminars, please visit www.3dnetworks.com/transform/index.html.
About 3D Networks
3D Networks is a leading systems/network integrator in the Asia Pacific region.
3D Networks offers expert solutions and services in design, integration and management of business communications infrastructure for businesses ranging from contact centres, BFSI, manufacturing, government, healthcare and telecom segments. Through its state-of-the-art 24x7 NOC, 3D Networks offers its customers a full suite of Managed Services, at just a fraction of the building & integration cost. 3D Networks is a subsidiary of the Singapore-based Planet One Pte Ltd. Planet One and its group of companies – 3D Networks, Net ProActive Services, FCS Computer Systems and Planet PSG - form a formidable information technology team. Planet One is headquartered in Singapore with direct representation in nine countries. Planet One’s mission is to help make international businesses more competitive with intelligent IT solutions and services. With its pan-regional expertise, experience and technology base, Planet One is uniquely equipped to deliver end-to-end technology solutions globally. For more information, please visit www.3dnetworks.com.
About Concerto Software
Concerto Software, Inc. is a proven and reliable provider of contact centre solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strength - including financial stability, talented people, innovative technology, more than 30 years of industry expertise and a singular focus on the contact centre - Concerto Software is a trusted partner to companies across the globe. Concerto Software was selected by leading industry analyst firm, Frost & Sullivan, as the sole recipient of its Contact Centre Company of the Year Award in 2003 and 2004, and is also the only company to earn this distinction two years running. Concerto Software is headquartered in Westward, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.
Note: Concerto Software is a trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners.
Contacts:
Calvin Chan Azra Fathima
Concerto Software 3D Networks
(65) 64160166 (91) 80 5112 6167
[email protected] [email protected] End.
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