Concerto Software, a leading provider of contact centre solutions, today announced the introduction of its unified contact center solution, Concerto Unified Edition, for Sri Lanka’s small-to-medium sized contact centre market. Based on the Concerto EnsemblePro? platform, Concerto Unified Edition, is the industry's first complete solution that unites robust automatic call distributor (ACD) and predictive dialer functionality with voice self-service, Internet contact, monitoring, queuing, routing, recording, reporting, administration and agent empowerment capabilities in one package.
Distributed by Concerto’s Sri Lankan partner, DMS Electronics Ltd., a leading systems integrator in business solutions and IT infrastructure, Concerto Unified Edition is highly cost-efffective and provides extensive functionality for companies requiring a complete multi-channel contact centre solution.
“Small-to-medium sized contact centres have a vast range of needs and Concerto Software recognizes this market’s requirement for robust functionality at a reasonable price,” said Pramod Ratwani, Concerto’s Vice President of Asia Pacific & Middle East. “Concerto Unified Edition is known for its ability to seamlessly integrate with existing infrastructures to enable unified functionality, and we are confident that Sri Lanka’s contact centres will benefit from the value it brings.”
“At DMS, we are packaging the Concerto Unified Edition to meet the specific need for a cost-effective solution in the small and medium contact centre market in Sri Lanka. This bundled solution would enable organizations to setup and operate a contact centre within a very short time frame. It has always been our priority to support businesses in their efforts to provide superior customer service and we are proud to partner with Concerto in enabling organizations to provide their customers with the highest possible quality of service.” said Mr. Chandranath, Director/General Manager, DMS Electronics Ltd.
Suntel, a telecom service provider associated with superior customer care and one of the leading fixed line wireless loop operators in Sri Lanka, recently worked with DMS to select Concerto’s unified solution for their contact centre. Suntel expects the Concerto solution to help enhance its customer service processes and cater to the growth that they envisage subsequent to the launch of its Code Division Multiple Access (CDMA) network.
About DMS Electronics, Ltd.
DMS Electronics Ltd., is a leading and highly respected Systems Integrator to the Corporate and Small & Medium Enterprise markets in Sri Lanka. Established in 1981 the company is a member of the DMS group, which employs approximately 450 employees across the group. The company today is a lead partner for world-class products like HP, 3Com, Hypercom, Symantec, and Plantronics and a host of other solution partners. The company's offerings span IT infrastructure, personal computing and access devices, business solutions, payment solutions, services and imaging and printing.
About Concerto Software
Concerto Software, the founder of the contact center industry, is 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. Each day, companies around the globe conduct more than 50 million customer interactions using Concerto's flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, interactive voice response (IVR) and multi-channel contact. Headquartered in Westford, Mass., Concerto Software has operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.
Note: Concerto Software is a registered trademark of Concerto Software, Inc.; Concerto Unified Edition and EnsemblePro are trademarks of Concerto Software, Inc; All other trademarks are the property of their respective owners.
Contacts:
Calvin Chan Ricardo Senathirajah
Concerto Software DMS Electronics Limited
(65) 64160166 (94) 11-2677667 EXT 2234
[email protected] [email protected] End.