Concerto Software, the leading provider of contact center solutions, has won a prestigious award in recognition of its exceptional growth strategy in Asia Pacific from global growth consulting company, Frost & Sullivan.
Concerto received the Frost & Sullivan 2005 Market Growth Strategy Award in the Asia Pacific Interaction CRM (ICRM) market after a stellar performance in 2004, which saw the company gain a 12.2 percent market share in the ICRM outbound systems market, with total share of market at an impressive 43.7 percent*.
“Concerto’s impressive growth is reflected through the successful execution of its strategy to offer a robust set of features and functionality on a unified contact centre platform. This market strategy has proven to be highly effective for Concerto, and saw it acquire a record 52 new customers in 2004,” said Manoj Menon, a partner at Frost & Sullivan.
Frost & Sullivan applied a rigorous research methodology, which consisted of tracking the performance of contact center solutions providers in terms of revenue and market share. This was achieved through interviews with all market participants and extensive secondary research of proprietary data sources. Through a stringent benchmarking study, Concerto emerged tops in the ICRM outbound systems segment.
Commenting on receiving the award, Concerto’s Vice President for Asia Pacific and the Middle East, Pramod Ratwani, said: “This prestigious award is the best possible endorsement of our strategy. Above all, it shows that our intelligent contact centre solutions are successfully transforming the customer-company experience and creating tangible business benefits throughout Asia Pacific.
“Our growth in 2005 is set to be equally impressive with several markets such as India and China posting record results in terms of revenue and new customer acquisitions,” added Ratwani.
Concerto excelled by substantially increasing the following criteria: ability to grow in a saturated or maturing market; implementing a unique sales strategy; technological innovation and leadership; discovering new venues for an established product; strategic mergers, acquisitions or joint ventures to penetrate new markets; and reorganization structured around growth strategy.
Menon added, “The company’s success in the Asia Pacific region is due to continued efforts to gain a strong foothold in emerging markets by setting up subsidiaries, creating partnerships and further widening its channel network.”
Concerto’s impressive second-quarter financial results suggest the company will be vying for more awards and plaudits in 2006.
About Concerto Software
Concerto Software, the founder of the contact center industry, is 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. Each day, companies around the globe conduct more than 50 million customer interactions using Concerto's flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, interactive voice response (IVR) and multi-channel contact. Headquartered in Westford, Mass., Concerto Software has operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.
Note: Concerto Software is a registered trademark of Concerto Software, Inc.; EnsemblePro is a trademark of Concerto Software, Inc; All other trademarks or tradenames are the property of their respective owners.
* Source: Frost & Sullivan research service ‘A Strategic Analysis of the Asia Pacific Interaction CRM Market 2005’.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.frost.com.
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Contacts:
Alan Tan Brennan Khor
Concerto Software LEWIS
(65) 64169783 (65) 6557 2440
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