Concerto Software Expands Presence in Thailand Company opens new office in Bangkok and enhances local distribution channel
Concerto Software, a leading provider of contact centre solutions, today announced it is opening a new office in Bangkok and expanding its distribution channel with the addition of POS Technology as a new strategic partner.
The Bangkok office, located in Mercury Tower, will be tasked with managing Concerto’s existing Thai business, as well as growing the company’s presence in this area.
“While Concerto has operated in Thailand for a decade, the new office, new partnership with POS Technology and existing relationship with Teledata, solidifies Concerto’s position as one of the leading contact centre solutions providers in Thailand,” said Pramod Ratwani, Concerto’s vice president of Asia Pacific & Middle East.
“We are focused on providing customers flexible, reliable solutions that enhance their collections, customer service and sales contact centre operations. Our experience in many areas including financial services, telecommunications and outsourcing, combined with our partners’ proven expertise and local knowledge, position Concerto to meet the growing demand for contact centre solutions in Thailand.”
According to a June 2005 Frost & Sullivan report, the 2004 Thailand contact centre market was valued at $13.5 million, which represented a massive growth of 60.2 percent over 2003. The market is expected to grow at a compound annual growth rate of 13.3 percent from 2004 to 2011.
Both POS Technology and Teledata will distribute and service Concerto Unified Edition and Concerto’s performance optimisation solutions, which enable organizations to effectively manage contact centre interactions across multiple channels such as voice, fax, email and the Web.
Concerto Unified Edition, based upon the Concerto EnsemblePro platform, is Concerto’s core offering for organizations requiring a complete contact centre solution. It can run on a time-division multiplexing (TDM) or voice over internet protocol (VoIP) platform and can be easily integrated with Concerto’s performance optimization products, which include Concerto RightForce(r) Workforce Management, Concerto Campaign Optimizera best-time-to-call and Concerto Analyzer(tm) performance measurement and analysis.
About Concerto Software
Concerto Software, the founder of the contact centre industry, is 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centres. Each day, companies around the globe conduct more than 50 million customer interactions using Concerto's flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, interactive voice response (IVR) and multi-channel contact. Headquartered in Westford, Mass., Concerto Software has operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.
Note: Concerto Software, Campaign Optimizer and RightForce Workforce Management are registered trademarks of Concerto Software, Inc. EnsemblePro, Unified Edition, and Analyzer are trademarks of Concerto Software, Inc. All other trademarks are the property of their respective owners.
For more information, please contact:
Contacts: Alan Tan Brennan Khor
Concerto Software LEWIS
(65) 64169783 (65) 6667 2440
[email protected] [email protected] End.