Concerto Software, a leading provider of contact center solutions, today announced that it has opened the Concerto Technology Center in Bangalore, India. The center which operates under the name of Concerto Software Applications & Development Pvt. Ltd. is an expansion of Concerto Software’s global business operations and includes research and development, quality assurance, technical support, professional services and sales, in addition to well-equipped training facilities and technology labs. The new office is a result of Concerto’s success in India and will help Concerto Software better serve its rapidly growing customer base by offering extended global technical support that follows the sun and provides assistance on a 24-hour, seven-days-a-week basis.
The Concerto Technology Center opens today and is fully operational. The developers and testing engineers are already contributing to Concerto Software’s flagship products. The technical support team is currently up and running and providing customer support. All technical support engineers have received extensive training in both the United States and India and are well versed in the latest technology and advancements. Concerto Software will continue to grow the technical support team in Bangalore throughout the next year.
Srinivas Katharguppe, who joined Concerto Software in August, will manage the Concerto Technology Center. He will oversee all aspects of the Concerto Technology Center, including engineering, support, professional services and all general administrative functions including IT and human resources. Katharguppe was previously with Oracle and has almost twenty years experience in software technology.
“The Concerto Technology Center is an integral part of our global business and is a result of our success and leadership position in the India market,” said Jim Foy, President and Chief Executive Officer of Concerto Software. “Expanding our presence in India will give us additional competitive advantage in the India market and will allow us to provide our partners and growing customer base with the highest level of service possible.”
Jim Foy will officially open the Concerto Technology Center today. A press conference will follow the inauguration ceremony at 12:15 p.m. at Hotel Le Meridien in Bangalore, 28 Sankey Road, in Coronet II Hall.
About Concerto Software
Concerto Software is a leading provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths – including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center – Concerto Software is a trusted partner to companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.
Note: Concerto Software is a trademark of Concerto Software, Inc. All other trademarks are the property of their respective owners.
Contact:
Aleassa Schambers Kerry Guiliano
Concerto Software Marenghi Public Relations
630.227.7969 781.915.5024
[email protected] [email protected] End.
--InfoQuest (EB)--