RA'ANANA--23 Dec--PRNewswire-Asia/InfoQuest
Global E-commerce Leader to Leverage NICE SmartCenter Solutions to Drive Contact Center Business Performance Improvements
NICE Systems Ltd. (Nasdaq: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that Chinese e-commerce giant Alibaba.com, the world's leading B2B e-commerce company, placed an initial order for NICE SmartCenter solutions for two of its VoIP contact centers. The NICE solution will provide Alibaba.com with a comprehensive quality management solution for improving customer service agent performance, training effectiveness, and
The flagship of the Alibaba Group, Alibaba.com offers business-to-business service that connects millions of buyers and suppliers from around the world, and recently expanded its business to markets in India, Japan, and Korea. The Alibaba Group also includes Taobao -- China's largest consumer e-commerce company, Alipay -- Safe and secure online payment, Yahoo! Koubei -- Online classified listings for local services and search, and Alisoft -- Internet-based business management software.
NICE SmartCenter will provide Alibaba.com contact center supervisors with precision quality management to ensure customer satisfaction and foster customer loyalty. It will enable supervisors to proactively evaluate and improve the quality of service provided to customers calling about Alibaba.com's services and for technical support. By targeting key calls as well as correlating them with agent screen activity, supervisors will be able to more accurately identify how agent behaviors are impacting quality of service, and develop programs for performance improvement where needed.
Andy Li, Vice-President of Alibaba.com said, "NICE SmartCenter will provide us the ability to enhance customer satisfaction and drive comprehensive business performance improvements. We are committed to providing outstanding customer service, and believe that with the NICE solution we will be able to better understand and satisfy the expectations and requirements of our customers, while improving operational efficiency."
"We are very happy to have been chosen by Alibaba.com, a leading global e-commerce company," said Doron Ben-Sira, President of NICE APAC. "This illustrates our leadership in providing the most advanced set of contact center solutions and demonstrates the key role we play in helping organizations all over the world further enhance their performance."
About Alibaba.com
The Alibaba Group's flagship company, Alibaba.com is the world's leading
About NICE
NICE Systems (Nasdaq: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data -- from telephony, web, email, radio, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure
NICE Trademarks:
360 View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center,
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and
Corporate Media Contact
Tania Amar
NICE Systems
Tel: +1-877-775-3896
Email: [email protected]
Investors
Daphna Golden
NICE Systems
Tel: +1-877-245-7449
Email: [email protected]
Asia Pacific Media Contact
Olga Kwan
NICE APAC Ltd
Tel: +852-2598-3812
Email: [email protected]
SOURCE: NICE Systems Ltd.
--Distributed by AsiaNet ( www.asianetnews.net )--
PureSoftware บริษัทผลิตภัณฑ์และบริการซอฟต์แวร์แห่งอนาคต ประกาศจับมือกับ NICE Systems ผู้ให้บริการระบบคลาวด์และซอฟต์แวร์ภายในองค์กรชั้นนำระดับโลก เพื่อนำบริการวางระบบครบวงจรของ PureSoftware มาใช้ในการยกระดับประสบการณ์ขององค์กรทั่วโลก โดยอาศัยแพลตฟอร์มระดับโลก InContact CXone และ Actimize ของ NICE PureSoftware มุ่งเสริมสร้างความแข็งแกร่งให้กับนวัตกรรมการสื่อสารครบวงจร CoE ด้วยการสร้างทีมเฉพาะกิจที่มีความสามารถด้านแพลตฟอร์ม NICE และด้วยความมุ่งมั่นของ PureSoftware ในการสร้างธุรกิจในเอเชีย