Focus on better customer service drives KSK Insurance growth New head office and strategic regional operations alignment for optimal performance
“In conjunction with this commitment, we believe that customer service can be greatly enhanced through technology. KSK Insurance started implementing its new e- suite of products starting with its paperless electronic motor insurance policy system allowing all our agents to transact business at any location as long as there is access to the Internet and allowing policies to be issued and renewed on the spotfor customers to receive their motor policies in real time which ultimately brings greater peace of mind to our customers. We believe that a service which is available at anytime, anywhere, through a smartphone, tablet or PC is what customers in Thailand would need and will benefit from in the future as it brings greater peace of mind to them”, says acting-chief executive officer, Mr. Wong Kim Teck.
“As part of our customer service enhancements, customers can also contact us through our call centre at 0-2022-1111or our 24-hour accident report call centre at 0-2022-1100 if they need any assistance at anytime.”
“At the same time KSK Insurance is also streamlining its branches throughout Thailand as part of its strategy of realigning and optimising its service centres and regional offices whilst enlarging the facilities of its regional offices as part of its mission to offer superior customer services to its end customers and business partners.”
“As part of the re-strategizing exercise, we aim to equip our regional offices with full marketing and operational support platforms, all of which will be connected and aligned with our headquarters thereby ensuring seamless and superior service to all customers and business partners throughout Thailand.” says Mr. Wong.
“Since KSK Insurance’s rebranding exercise in 2012, the overall revenue in Thailand has doubled.KSK Insurance aims to become one of Thailand’s leading general insurance companies within the next few years.
Thailand insurance market has tremendous potential, and in order to ride the next wave of growth, we believe the way forward is to offer excellent customer service that is flexible enough to accommodate the busy lifestyles of our customers while at the same time providing them with security,” says Mr. Wong.
“Looking forward, KSK Insurance is very confident and enthusiastic of the insurance market in Thailand as it has huge growth potential in the coming years,” added Khun Wong.
KSK Insurance (Thailand) Public Co.Ltd.is a subsidiary of KSK Group Berhad, which is incorporated in Malaysia and its principal activity is that of investment holding. KSK Group Berhad has presence in the general insurance business in Indonesia and Thailand, via PT. KSK Insurance Indonesia and KSK Insurance (Thailand) Public Co. Ltd. respectively and in property development through KSK Land SdnBhd which recently announced the launch of 8 Conlay, a mixed use development in the heart of Kuala Lumpur, Malaysia.
For more information, please visit www.kskgroup.com or www.kskland.my.
About KSK Insurance (Thailand) Public Co.,Ltd.
KSK Insurance (Thailand) Public Company Limited assumed its present name in September 2012. KSK Group Berhad’s foray into the Thai insurance market begun in August 2001 when it acquired Asia Dynamic Insurance Co. Ltd. via Kurnia DamaiSdn.Bhd. After the acquisition, Asia Dynamic Insurance Co. Ltd.’s name was changed to Kurnia Insurance (Thailand) Co. Ltd. and subsequently changed to its current name in line with the group wide rebranding exercise.
KSK Insurance (Thailand)’s headquarters is located at the bustling Bangkok Central Business District of Sathorn. To better serve the company’s customers and business partners, the company has established branches and service centers located across the country. At present, it has 19 Branches and Service Centers nationwide. Strategic partners include more than 1,000 agents and 400 panel garages. A competent workforce of close to 300 employees is ready to provide excellent support and services to its valued customers and business partners. For more information, please visit our website at www.kskinsurance.co.th.
ข่าวKSK Insurance+o:ecoวันนี้
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