THAI’s First and Business Classes Rank No. 1 in Airport Service Global Survey

Thai Airways International earned No. 1 ranking in the First and Business Class Airport Service category by the 2008 Skytrax global survey of airlines. Mr. Edward Plaisted, CEO of Skytrax, commented on how THAI has gained recognition on outstanding airport services. “THAI’s new Royal First Class Lounge at Suvarnabhumi Airport has the most extensive choice of options to satisfy passenger demands.These facilities, combined with exclusive staff service attention, offer what our respondents named as the world’s best.” Not only has THAI moved up from second place to first in both First and Business Classes, in Economy Class, the ranking on THAI’s airport services has also climbed up from fifth to second place. Combining ground and in-flight services together, THAI has shown improvements in all classes of services. The Skytrax “World Airline Awards” are conducted between August 2007 and August 2008. They are recognized as being one of the global, independent passenger survey of airline standards. ACM Narongsak Sangapong, THAI’s Senior Executive Vice President, Corporate Secretariat and Acting President, said the airline’s performance continues to place it in the top echelon of airlines at a time when Skytrax itself pointed to a very tough competition as every airline is also continuing to improve significantly on their products and services. “We realize that we have to work even harder. Everyone at THAI will strive for further increase in our rankings in the future,” ACM Narongsak Sangapong said. The ranking took consideration of all of THAI’s airport services, from check-in facilities through boarding. THAI’s Royal First Class Lounge at Suvarnabhumi Airport, Bangkok, has attracted highly positive comments since it was open in 2006. In the lounge section, THAI’s spa in First Class was ranked five stars. Staff services in THAI’s Royal First and Business Classes also earned five stars on service efficiency, enthusiasm and consistency, interacting with customers, problem solving, taking the service to the customers, boarding assistance, and handling delay situations.

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