Nortel Announces $US 23 Million Operator Services Contract with First Data Corporation Teleservices Business Unit
Bangkok--Apr 9--Nortel
ROCHESTER, NY--Nortel (Northern Telecom) has contracted with Fist
Data Corporation's Teleservices Business Unit to provide Nortel operator
services technology and training valued in excess of $US 23 million. The
contract calls two DMS-200 TOPS Switching systems, 400 Integrated Work
Station (IWS) operator positions, Automated Directory Assistance Service
(ADAS), and Computer-Based Training for Teleservices operators.
One of the Nortel DMS-200 switches will be deployed at a First Data
Facility in Omaha, Nebraska: the other switch and 285 IWS operator
terminals will be deployed at First Data's newest voice operations center
in Daytona Beach, Florida. The remaining terminals are slated for service
at Teleservices' center in Corpus Christi, Texas.
"First Data characterizes a new generation of independent
wholesalers engaging in the operator services telephony market," said
Terry gronwall, general manager, Directory & Operator Services, Nortel.
"We're pleased to have their vote of confidence."
With this investment in Nortel technology, Teleservices is
positioned to offer a dynamic call-center solution to current and
prospective clients," said Phil Voelker, Teleservices' senior vice
president, sales. "This further positions Teleservices as a top-quality,
independent provider of telecommunications services."
Teleservices is a ieading provider of voice center services to the
telecommunications and financial-services industries. The company
operates voice-operations centers throughout the United States.
Founded in 1992, Hackensack, N.J.-based First Data Corporation
(NYSE:FDC) is a global leader in payment systems, electronic commerce and
information management products and services. First Data and its
principal operating units process the information that allows millions of
consumers to pay for goods and services by credit, debit or smart card at
the point of sale or over the Internet; by check or wire money.
For more information, please contact
Siriluck Ongthaveekiat
TQPR Thailand Tel. 260-5820/3 ext. 116 Fax. 260-5847/8 End.
ข่าวFirst Data+o:locวันนี้
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