Jetstar Asia introduces Straight-to-Gate to travellers from Thailand

           Jetstar Asia customers travelling from Bangkok and Phuket will now be able to experience ‘Straight to Gate’, an enhanced web check-in service that offers customers without check-in baggage or visa requirements to skip the queues and head Straight-to-Gate. 

          More than 100,000 customers from Bangkok without check-in bags are expected to be able to use the service this year from 24 June 2014 and up to 80,000 customers from Phuket will be able to experience the service from 1 July 2014. 

          Jetstar Asia CEO Barathan Pasupathi said that this innovative solution is expected to enhance the travel experience for our customers and streamline Jetstar Asia’s operations at Suvarnabhumi International Airport and the Phuket International Airport. 

          “Today’s travellers want to minimise the time they take from their front door or hotel to the plane. This service will allow our travellers from Thailand to check-in at home, at the hotel or at the office.

          “Straight-to-Gate also means our operations team can focus more on serving our customers with checked bags and special needs, fast-tracking the check-in process during busy holiday periods,” he said.

          Since the start of the service in Singapore in November last year, more than 45% of Jetstar Asia passengers with carry-on baggage only, have been eligible to use Straight-to-Gate. 

          Jetstar Asia is the first low fares airline in Singapore and Hong Kong to launch Straight-to- Gate. The service has also been recently introduced in Kuala Lumpur and will roll out to other Jetstar ports in the future.