Melia Pattaya Hotel Named One of the World's "Most Guest-Friendly Hotels"

The 234-room hotel received the award this month in recognition of its "outstanding dedication to genuine hospitality".

The International Guest Certified Hotel Award was founded in 2004 in Austria by Ortwin Oberhauser, who grew up in a family-run hotel and set up digital agency Hotel-Werbung.com specializing in websites and booking systems for hotels and tourism destinations.

His daughter Victoria Overhauser and filmmaker Matthias Konig from agency bobdo.com GmbH have "reimagined" the awards this year. Award winners have been selected based on AI technology that has assessed authentic guest reviews, rather than by award applications, mystery guests, judging panels or juries.

"International Guest Certified Hotel Award seeks to answer one core question: Is this hotel truly loved by its guests?" the award's organisers said.

The award statement notes that Melia Pattaya Hotel's "guests consistently describe moments of warm welcomes, genuine smiles, and service that feels both attentive and personal. They speak of team members who remember their preferences, offer thoughtful recommendations, and create an atmosphere where every detail contributes to a sense of comfort and belonging. From the first greeting upon arrival to the farewell at departure, guests highlight the kindness, professionalism, and heartfelt care shown by the entire team. Whether through attentive dining experiences, personal tips for exploring Pattaya, or simply being made to feel truly valued, each stay leaves behind memories that linger."

Melia Pattaya Hotel's general manager Javier Gimeno said he and the team were thrilled to win the award so soon after the hotel's opening.

"This award is testament to our efforts to deliver Melia's warm Spanish hospitality, distinctive passion for service and focus on the customer's wellbeing at our one-of-a-kind hotel in an unbeatable location," Mr Gimeno said.

A short drive from Bangkok on the Gulf of Thailand's east coast, Melia Pattaya Hotel is situated on Second Road, known as Pattaya Sai Song, in the heart of the action in 'Central Pattaya'. The hotel affords easy access to an array of attractions such as Pattaya Beach, Walking Street, Central Festival Pattaya, Terminal21 Shopping Mall, wooden temple Sanctuary of Truth, and Bali Hai Pier. Islands such as Koh Larn are strewn just offshore, offering idyllic spots for swimming and snorkelling.

A picture-perfect swimming pool adjacent to Lula Pool Bar and function lawn, Melia's signature YHI Spa, kids club Kidsdom,a fully-equipped gym, coworking space, and collection of versatile meeting spaces are among the hotel's world-class facilities. Melia Pattaya Hotel's diverse dining landscape includes Yitong Chinese Restaurant and Sky Bar that specializes in Cantonese and Sichuan cuisine promoting health and sustainability, and all-day dining restaurant Sanehh Sarae that serves fresh, locally sourced seafood and tells the story of Pattaya's Bang Saray fishing village. Adjacent to Sanehh Sarae is Japanese-Peruvian Nikkei restaurant Den, which pays tribute to nearby "Little Japanese Town" Si Racha.

For more information or to make a booking, visit melia.com, email [email protected] or call +66 33 168 555.

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