AI's Double-Edged Role in Managing Security, Health and Operational Risks

Organisations are increasingly considering AI as a leading tool for verifying risk information, as incidents involving false or misleading content continue to impact operations, according to new research from International SOS.

The Risk Outlook 2026 Pulse Check, a mid-year deep-dive into the most pressing concerns identified by risk professionals, found that nearly 60% of respondents view the greatest potential for AI is in verifying or validating information across multiple sources.

However, the findings also highlight growing concerns around misinformation and deception. More than four in ten respondents (42%) report that their organisation has either been affected by, or lacks sufficient visibility, to determine the impact of false, misleading or unverified information related to health, wellbeing or security risks. Respondents cited fake signals creating operational uncertainty, synthetic content increasing credibility risks, and targeted deception and impersonation.

Cvete Koneska, Global Security Director at International SOS, commented,

The potential is real, but so too is the risk of overestimating the maturity of current tools. While AI can help surface, synthesise and prioritise information at speed, verification remains a high-stakes task where careful human judgement remains indispensable, particularly when decisions can impact people's health, safety, and security. Misplaced reliance on AI at this stage can amplify misinformation risks and delay critical decisions rather than improve them. The most prudent approach is a human-led model of integrating AI into risk management.

Irene Lai, Global Medical Director at International SOS added,

AI-generated deepfakes of real health professionals stating false information on measures to contain a natural outbreak is the new frontier of biowarfare, weaponised from a computer screen, without the need for introduction of a biological agent.

Beyond AI

The findings also point to broader structural challenges in organisational risk response, with clarity of responsibility and decision-making processes emerging as significant concerns.

Only 10% of organisations say they can respond "very quickly" to new risks. While 68% believe they respond "fairly quickly", this may not be sufficient in an increasingly volatile operating environment. One in five organisations (20%) admit they are "not quick to respond at all".

The research also exposes uncertainty within risk governance structures:

• 17% are unclear about what happens next when new risks emerge.
• One-quarter (25%) are unclear about escalation triggers.
• Only around 20% report being very clear on how global and local responses align.

These gaps can contribute to duplicated effort, inconsistent action, increased pressure on teams and a greater risk of employee burnout during crisis situations.

James Wood, Security Director, Northern Europe at International SOS, said,

The biggest barriers are not about awareness of risk, but at the point of decision. Organisations are often structured for stability, not volatility. That slows action when speed matters most.

Access the full Risk Outlook Pulse Check.

About the International SOS Group of Companies; 40 years of saving lives

The International SOS Group of Companies is in the business of protecting and saving lives. Wherever you are, we deliver customized security risk management, health and wellbeing solutions to fuel your growth and productivity. In the event of a security incident, epidemic, extreme weather or any other business-disrupting event, we provide an immediate response, giving you and your workforce peace of mind. We uniquely combine industry-leading technology with expertise in security, medical and logistics to deliver prevention programs that offer real-time, actionable insights and on-the-ground support.

Founded in 1985, the International SOS Group has been saving lives for 40 years. Headquartered in London & Singapore, we are trusted by over 9,000 organizations. This includes the majority of the Fortune Global 500, as well as mid-size enterprises, governments, educational institutions, and NGOs. Nearly 13,000 global experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, over 110 languages, 24/7, 365 days a year.

We help protect your people and your organization, as well as support your compliance reporting needs. By partnering with us, your organization can fulfil its Duty of Care responsibilities and fortify its business continuity.

To strengthen your resilience, we are at your fingertips; internationalsos.com.

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