Etihad Airways, The National Airline of the United Arab Emirates has appointed Suzanne Alipourian as the airline’s new premium lounge and special services manager at its home base of Abu Dhabi airport.
Ms Alipourian has responsibility for the day-to-day operations of the airline’s new first and business class lounges which offer customers two distinct and luxurious environments to dine and relax in before they fly.
She is also responsible for managing a new team of premium check-in and concierge staff. Furthermore Ms Alipourian will manage Etihad’s new premium lounges at Abu Dhabi airport’s Terminal 3 which is scheduled to open later in 2008.
Geert Boven, Etihad Airways’ executive vice president sales and services, said: “Etihad Airways is committed to providing our premium customers with a service to suit their every need whether in the air or on the ground and the appointment of a dedicated premium lounge and special services manager is another step towards achieving that goal.”
Ms Alipourian recently joined Etihad from Scandinavian Airlines where she spent nine years working in a number of roles including the position of airport manager in Chicago. She has also worked for Air France and Turkish Airlines.
Ms Alipourian said: “I am very proud to join Etihad at a time when the airline is transforming customer service at Abu Dhabi airport.
“I look forward to work closely with the rest of the airport team in developing our special services for premium customers in our lounges at Terminal 1 and also when we move to Terminal 3 later this year.”
Etihad opened its first class lounge in January 2008 which offers a full-dining experience with an a la carte menu as well as a snack menu. All meals are prepared in an “open kitchen” with a full range of beverages to accompany meals.
Other key features of the lounge include personal TV areas, a hi-tech computer and electronic games room, a viewing deck looking out onto the airfield as well as a “well-being” zone where customers can enjoy a range of relaxing spa treatments.
The interior design of the first class lounge features luxurious furnishings from around the world, including elegant leather products from renowned Italian furniture designers, Poltrona Frau.
Photo caption: Etihad Airways has appointed Suzanne Alipourian as the airline’s new premium lounge and special services manager at its home base of Abu Dhabi airport.
About Etihad Airways
Etihad Airways is the national airline of the United Arab Emirates based in the UAE’s capital, Abu Dhabi.
Currently Etihad offers flights to 45 destinations in the Middle East, Europe, North America, Africa and Asia.
For further details: Etihad Airways Corporate Communications: Tel: 02 253 0099 or visit www.etihadairways.com
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