DHL receives multiple top honors at the 2008 National Call Center Awards in Thailand

DHL, the world’s leading express and logistics company, has won six top awards in the corporate and individual categories at the inaugural 2008 National Call Center Awards, organized in Thailand by the Call Center Industry Association (CCIA). The CCIA winners were selected based on an initial screening, site visit scoring and final shortlists of multi-industries entries. The entries were evaluated based on 27 measures in eight key areas: Customer Value, Customer Insights, Strategy, People, Process, Technology, Touch-point and Experience. The Panel Judge Pool included 10 highly regarded industry professionals representing different industries and expertise. Chananyarak Phetcharat, Managing Director, DHL Express Thailand and Indochina, said “We are delighted to win these prestigious national call center awards and very proud of our call contact centre professionals and their commitment to giving their best to assist our customers as being customer’s First Choice. DHL’s Customer Service Centre has rapidly evolved to become one of the most innovative customer service solutions in Thailand and around the region, underpinned by a culture that places the customer at the heart of everything we do. The success today has revealed how our teamwork and dedication can deliver meaningful outcomes for the customers we serve.” The corporate and individual awards received by DHL at the ceremony included: Best In-House Call Center under 50 seats Winner: Contact Centre, DHL Express International (Thailand) Limited Best Call Centre Team Leader, under 50 seats Winner: Pimprapa Lertchirakarn, Contact Center Supervisor 2nd runner-up: Walaiporn Ritongrak, Contact Center Supervisor Best Call Centre Agent, under 50 seats 1st runner-up: Phongphan Honghirun, Hub Contact Center Agent 2nd runner-up: Sarunya Kricharttakul, Contact Center Agent Best Support Professional, under 50 seats 1st runner-up: Nacha Petchsakol, Customer Service Trainer The Call Center Industry Association (CCIA) is a non-profit organization run by industry professionals. It aims to promote and recognise Call Centers and their employees in Thailand, as well as to raise the standards of professionalism in the industry, including a professional standards framework accredited by the Call Center Council. Similar events have been arranged by Call Center Associations in other countries such as Malaysia, Singapore, Hong Kong, Australia, Indonesia, Japan and Taiwan. In the picture: DHL Express Thailand Customer Service team receives 2008 National Call Center Awards from Mark Manolas (4th right), Chairman of the Call Center Industry Association (CCIA), winning six top awards in the corporate and individual categories at the 2008 National Call Center Awards. The Award Presentation was organized in Thailand by the Call Center Industry Association (CCIA) at Amari Watergate Hotel. About DHL DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. Some 300,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations. DHL is a Deutsche Post World Net brand. The group generated revenues of more than 63 bn euros in 2007. For the latest news and happenings about DHL in Asia Pacific, please visit http://press.ap.dhl.com About DHL Thailand DHL Thailand offers customers a comprehensive range of logistics solutions through three business units: DHL Express, DHL Global Forwarding and DHL Exel Supply Chain. Customers can enjoy the convenience of one-stop-shop service, from shipping documents to containers, delivered by over 5,300 DHL staff. With over 70 locations around Thailand, DHL’s services cover 76 provinces in the country. For further information, please visit our website at http://www.dhl.co.th Press contacts: DHL Thailand Ms. Piyalak Chuenchompoonut Ms. Siranee Atnaseo Tel: 0-2345-5602 or 0-2345-5608 Fax: 0-2285-5732 Email: piyalak.chuenchompoonut @dhl.com [email protected] Hill & Knowlton Thailand Ms. Orawan Chuenwiratsakul Ms. Visa Cheawsamut Tel: 0-2627-3501 ext 212 or 107 Fax: 0-2627-3510 Email: [email protected] [email protected] Click for photo release at www.thaipr.net

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