KTC Strengthens Workforce Potential Through Knowledge Sharing Initiative to Elevate Service Excellence

Recently, Miss Janejit Ladpli, Head of Public and Corporate Affairs Division at KTC, led a session under the Knowledge Sharing framework titled 'Mastering Social Etiquette for Sales Success,' attended by 50 members of the Bank Relations team. The training emphasized cultivating a professional communication image, including techniques for personal grooming, appropriate business attire, personality development, professional comportment, and contemporary social etiquette practices.

Miss Janejit underscored that social etiquette is not merely a formality but a reflection of genuine care, respect, and emotional intelligence within every interaction—whether through verbal communication, greetings, or dining manners. She highlighted that cultivating self-awareness and valuing oneself are fundamental to building authentic confidence, which, in turn, positively influences how others perceive and respond to an individual.
This session exemplifies KTC's unwavering commitment to investing in talent development and preparing its workforce to deliver exceptional service experiences that drive customer satisfaction and reinforce organizational excellence.

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