CIMB THAI App Takes a Step Forward in Security with New "App Lock" Feature

This feature is particularly suitable for high-balance savings accounts with minimal transactions, or accounts which customers wish to maximize security for a certain period. It also helps prevent unauthorized access in situations such as mobile phone being used by others, lost or stolen mobile device, accidental access by children or the elderly, or hackers and remote access threats. This could increase privacy in mobile banking usage.

"In line with CIMB THAI's Purpose in 'Advancing Customers and Society', we are committed to enhancing cybersecurity to suit the financial needs and lifestyles of our customers" said Mr. Tan Keat Jin.
"This new feature offers customers more options: they can temporarily lock the app and reopen it on demand. If they wish to block only certain transactions, they may use the 'Money Lock' mode. For full protection at highest level, they can choose 'App Lock'. This could help mitigate the risks against increasingly sophisticated cyber threats and protect vulnerable users, e.g. the elderly or those less familiar with technology."

Activating the 'App Lock' feature is quick and simple, taking less than three minutes. Customers only need to open the CIMB THAI app, go to 'Settings', and select 'Lock Application Usage'. They then verify their identity by performing facial recognition, confirming their phone number, and entering their password. The app will then be temporarily locked. When customers wish to unlock, they can simply contact CIMB Thai Care Center at 02 626 7777 without the need to visit a branch, ensuring convenience and enhanced security as desired.

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