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Concerto Software awarded Frost & Sullivan Market Leadership Award for Outbound Contact Centre Business

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Bangkok--Aug 27--Concerto Software
Concerto Software, Inc., a proven provider of contact center solutions, announced today it has been presented the Frost & Sullivan Market Leadership Award 2003 for the Indian Outbound Systems market in India.

The Frost & Sullivan Market Leadership Award is given to the company that has exhibited market share leadership through the implementation of market engineering strategy. The recipient has displayed excellence in all areas of the market engineering process, including the identification of market challenges, drivers and restraints, as well as strategy development and methods of addressing these market dynamics. Furthermore, the award recipient must have continually demonstrated solutions for monitoring market changes and for implementing superior market engineering strategies. By utilizing these strategies for success, the company has established itself as the market share leader in its respective industry.

"We are honored to be recognised by a company as prestigious as Frost & Sullivan for our leadership in the Indian outbound contact centre market," said Pramod Ratwani, Vice President, Asia Pacific and Middle East, Concerto Software. "We have focused on India as a key market for quite some time and have seen tremendous growth thus far, with more to come. Receiving this award demonstrates that we are succeeding in executing on our strategy."

According to Frost & Sullivan, India is the fastest growing market for contact center systems in the Asia Pacific region, with a projected compound annual growth rate of 19.5%. Frost & Sullivan also reports that Concerto Software has 66.7% of the market share for Outbound Contact Center Systems in India.

Said Mr. Alok Shende, Director of Technology Practice at Frost & Sullivan India,Program Manager of Frost and Sullivan   "We   recognize top players in the regional and global markets for outstanding business performance. The Market Leadership award is an accolade to companies who have consistently displayed diligence and innovation required to implement a successful business plan and excel in the increasingly competitive global marketplace. Concerto Software has excelled in all these departments and more."

A combination of sound strategy, successful execution and innovative technology has helped Concerto Software to achieve impressive results. For the second quarter of 2004, the company recorded revenue of $40.0 million, an increase of 52% over second quarter revenue last year and an increase of 10% over the first quarter of 2004. This marks the 5th consecutive quarter of sequential revenue growth for the company.

About Concerto Software

Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths – including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center – Concerto Software is a trusted partner to companies across the globe. Concerto Software was selected by leading industry analyst firm, Frost & Sullivan, as the sole recipient of its Contact Center Company of the Year Award in 2003 and 2004, and is also the only company to earn this distinction two years running. Concerto Software is headquartered in Westford, Massachusetts, with operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.

About Frost & Sullivan

Frost & Sullivan, an international growth consultancy founded in 1961, has been supporting clients' expansion for more than four decades. Our market expertise covers a broad spectrum of industries, while our portfolio of advisory competencies include custom strategic consulting, market intelligence and management training. Our mission is to forge partnerships with our clients' management teams to deliver market insights and to create value and drive growth through innovative approaches. Frost & Sullivan's network of consultants, industry experts, corporate trainers and support staff, spans the globe with offices in every major country.

Contact:
Candace Berman                   Sriram Iyer
Concerto Software               Frost & Sullivan
+1-305-639-2267                 +91 44 2431 4263 Extn: 288
candace.berman@concerto.com     siyer@frost.com   End.
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